Observe.AI Wants to Help Customer Service Agents with AI

  Customer service is something we can’t avoid.  At some point in our lives, we’ll have to call a customer service number and speak to an agent at a call center, which could be a good experience or a bad one.  Observe.AI wants to make it a good experience, and rather than replacing the human… Read more

Big Data in the Driver’s Seat: Car Rental Companies and Data Analytics

How can you leverage your company in an industry where everyone has the same product and charging the same rates at the same locations?  That is what some people in the car rental industry are asking, and increasingly they are turning to big data to find the solution.  Not everyone is on board yet with… Read more